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Nexa.itsm
Capabilities that Drive Outcomes.

Nexa.itSM adapts seamlessly to your unique needs. Craft tools and workflows perfectly suited to your industry—whether it’s IT, healthcare, education, or logistics.
 

Why Nexa.itsm?

Empower your business
with a platform
designed by you, for you—
because you know your business best.

Our Features

Functionality You Will Love

SERVICE OPERATIONS
MANAGEMENT

SLA-driven incident, request, and status control with escalation, timed triggers, and ITIL-aligned resolution.

UNIFIED
EXPERIENCE LAYER

Role-specific portals with custom forms, dynamic UI, and guided self-resolution for agents, admins, and requesters.

ADVANCED
OPERATIONAL TOOLS

Realtime dashboards and powerful job automation engine to streamline complex 
and repetitive workflows.

MULTI-ASSET
LIFECYCLE TRACKING

Real-time visibility from IT to physical assets
(AV, drones, facilities) with CMDB sync,
telemetry ingestion, and event-driven updates.

INTEGRATED 
KNOWLEDGE BASE

Modular, federated KB for self-resolutionand enterprise documentation, deliveringcontextual policies and asset proceduresacross teams and workflows.

ROLE-BASED
ACCESS CONTROL

Granular RBAC/ABAC controls with IAM, AD, and SSO integration — securing access by role, asset category, and location.

Transformative ITSM
Elevating Efficiency Across Industries

IT Support

Embrace Agility, Foster Innovation. ITSM streamlines your tech operations, enabling your team to focus on innovation and growth. Stay ahead of the curve with efficient service delivery and improved IT infrastructure management.

A digital shield icon infused with circuitry patterns on Nexa.itsm's webpage, aimed at law enforcement agencies. The central star within multiple layers of security signifies a robust, secure, and custom-fit ITSM solution. The icon conveys Nexa.itsm's ability to offer budget-friendly customization, tailor workflows to specific procedures, and meet top-level security compliance, beneficial for Top Secret cleared companies seeking innovation without resource constraints

Public Sector

Optimized Services, Improved Citizen Engagement. ITSM in the public sector translates to enhanced service delivery with more efficient internal processes, leading to increased public satisfaction and trust.

Icon on Nexa.itsm's retail sector webpage depicting a shopping cart with a digital, pixelated pattern and Wi-Fi signals, indicating the seamless integration of online retail capabilities. It symbolizes the platform's secure, cost-effective, and multifunctional nature. The icon communicates the ease of configuration without IT specialists, adaptability for growth, and customizable reporting that enables data-driven decision-making in the retail industry

Online Shops

Scalability, Seamless Integration. For online retailers, ITSM solutions offer scalable infrastructure management, ensuring your business can grow effortlessly while maintaining high levels of customer service.

Icon on Nexa.itsm's education sector page showing an open book with a graduation cap on top, depicting the integration of ITSM solutions in educational operations. This symbolizes the optimization of resource distribution and the streamlining of course delivery, indicating that Nexa.itsm helps to ensure resources are efficiently used and supports seamless course access in both digital and traditional learning environments

Healthcare

Patient-Centric Care, Efficient Management. In healthcare, ITSM facilitates better patient data management, improved compliance with healthcare standards, and streamlined hospital operations.

Icon on Nexa.itsm's manufacturing sector displaying an industrial landscape with factories, a gear, and rising sun, symbolizing process optimization and secure supply chains. This graphic suggests the benefits of Nexa.itsm for the sector: automated process precision for increased productivity, agile task configuration to minimize downtime, and enhanced supply chain oversight for greater efficiency and impactful results in manufacturing
Icon on Nexa.itsm's webpage showcasing a laptop with a light bulb integrated into a circuit, symbolizing innovative IT support solutions. This represents Nexa.itsm's commitment to elevating SLA standards and providing customizable catalogue services. The icon reflects the company's ability to enhance service desk performance through advanced reporting and offer flexible deployment with cloud-based SaaS or on-premises solutions

Law Enforcement

Enhanced Efficiency, Secured Operations. For the police and law enforcement agencies, ITSM offers robust information security, streamlined communication systems, and quick access to critical data, ensuring more effective and secure operations.

Icon representing Nexa.itsm's digital solutions for the public sector, featuring a classical government building labeled 'DIGITAL', a flag denoting leadership, and a global grid symbolizing worldwide connectivity. The design underscores Nexa.itsm's commitment to upgrading public sector operations through budget efficiency, streamlined processes, and enhanced public trust. It highlights the ability to automate and simplify bureaucracy for better resource allocation, transparent feedback mechanisms, and quicker service delivery

Retail

Elevate Customer Experience, Streamline Operations. Retailers can leverage ITSM to enhance customer service, manage inventory more effectively, and ensure seamless omni-channel experiences.

Digital icon of online shops, showing a padlock over a barcode within a circuit board pattern. This represents the security and process automation solutions Nexa.itsm provides for WordPress-based shops and others without native automation systems. It symbolizes an ITSM system that is affordable, easy to set up, and does not require IT expertise for configuration, catering specifically to online retailers seeking enhancements

Education

Innovative Learning, Streamlined Administration. ITSM revolutionizes the educational sector by simplifying administrative tasks and fostering a technology-enabled learning environment.

Digital icon on Nexa.itsm's healthcare sector illustrating a medical cross with a heartbeat signal, surrounded by hearts and set against a backdrop suggesting holistic care. This icon represents streamlined healthcare ITSM solutions that optimize budgets and simplify operations, suggesting a user-friendly interface for managing critical tasks, unified cost control through system integration, and automated processes for precision in healthcare delivery

Manufacturing

Automation, Enhanced Productivity. ITSM in manufacturing leads to optimized production processes, improved quality control, and reduced downtime, driving efficiency and innovation.

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